Do you actually have the product in stock? Yes, all products that are showing in stock on the website are either in stock at our Byron Bay store or in stock at our suppliers' warehouse.
What do the availability messages on the product page actually mean? "1 Available - In Store and Online (Ready to go - Same day shipping*)" - The product is in stock at our Byron Bay store. Availabilty for in store products is updated every 10 minutes. Items will be shipped on the same day for orders recieved before midday on business days. Otherwise, the order will shipped on the next business day. "IN STOCK - Available Online Only (Ships 1 - 4 Days)" - The product is in stock at our suppliers warehouse. Availability for supplier warehouse products is usually updated daily. Items will be shipped directly from our supplier to your address ensuring the fastest possible delivery time.
Do you have free shipping? Free Shipping is provided for all orders in Australia that total over $200. For orders under $200 a flat rate shipping fee of $10 will be added at checkout. Free shipping cannot be provided for some remote and rural areas of Australia. Byron Music reserves the right to charge shipping for any order that is in a remote or rural area.
Who are your shipping providers? We use Australia Post and TNT for most of our deliveries.
Can I track my order? Yes, you will be emailed tracking details when your order is dispatched.
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