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Shipping & Returns

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please do not return an item until you have gone through the process above and received a return confirmation email back from us.

Shipping

Free Shipping is provided for all orders in Australia that total over $500. Some items below $500 in value, free shipping is also offered. Free shipping cannot be provided for some remote and rural areas of Australia due to the high cost of freight to those areas. Byron Music reserves the right to charge shipping for any order that is in a remote or rural area.

We can ship to virtually any address in the World. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

The products on our page are updated daily to reflect availability. If it appears on the page as in stock it is either in stock at Byron Music or available from one of our suppliers. For you convenience, some items are drop shipped directly from our suppliers to you. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.



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